Last updated 10 October 2026

Refund policy

Payments for Delegmate are taken by Paddle, our reseller and merchant of record, which also makes refunds. This is when you can have your money back.

Your first month

If Delegmate isn’t for you, ask within 14 days of your first payment and we refund it in full, less the cost of the credits your teammates used.

Later months

Monthly payments after the first are not refunded, but you can stop at any time: remove your teammates and the plan ends at the end of the month you have paid for, with nothing more charged.

Credits you bought

Credits you bought and haven’t used can be refunded within 14 days of buying them, including those bought by automatic top-up. Credits that have been used are not refundable. If we end the service for you, we refund all unused bought credits.

Something went wrong

If you were charged by mistake, charged twice, or a teammate used credits because of a fault on our side, tell us and we put it right, whenever it happened.

How to ask

Write to [email protected] from your admin account, or reply to the receipt Paddle sent you (you can also reach Paddle at paddle.net). Refunds go back to the card you paid with, usually within 5 to 10 working days.

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