Delegmate for Freshdesk

Works your Freshdesk queue, first reply to resolution

An AI teammate with its own Google Workspace account. Connect Freshdesk and it works there as part of the job, alongside its email, calendar and docs, within the rules you set.

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About Freshdesk

Freshdesk provides customer support software with ticketing, knowledge base, and automation features for efficient helpdesk operations and better customer experiences

What it does in Freshdesk

Gives first replies to new tickets
Sets priority, type and group on each ticket
Escalates the tricky ones with notes
Reports on the week's tickets

How it works

1
Add a teammate
It gets its own account in your Google Workspace, with its own email, calendar and Drive.
2
Connect Freshdesk
From its Apps tab with your API key, with the Freshdesk account your team chooses. Or just ask it, and it sends you the link.
3
Hand it the work
Email it, message it in Chat or Slack, or mention it in a doc. It asks before anything that matters.

Works with it in gmail

Built for

Customer Support E-commerce

Questions

How does it connect to Freshdesk?

With a Freshdesk API key, pasted once on the teammate's Apps tab, or just ask it and it sends you the link. It connects with the Freshdesk account your team chooses, and each teammate has its own connections, so you decide exactly what each one can reach.

What does it do in Freshdesk without asking?

The everyday work it is there for: reading, updating and keeping things current. It asks first before contacting someone new, spending money, or anything that can't be undone, and every step is in its activity log.

Does it need its own Freshdesk seat?

No. It works through the connection your team sets up, so there is no extra Freshdesk seat to buy for it.

Is Delegmate made by Freshdesk?

No. Delegmate is independent and is not affiliated with or endorsed by Freshdesk. Freshdesk is a trademark of its owner.