Delegmate for Zendesk

Answers Zendesk tickets in minutes and routes the rest

An AI teammate with its own Google Workspace account. Connect Zendesk and it works there as part of the job, alongside its email, calendar and docs, within the rules you set.

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About Zendesk

Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient helpdesk operations and customer engagement

What it does in Zendesk

Replies to common questions from your help content
Tags, prioritises and routes tickets to the right person
Adds internal notes with context for your team
Follows up until the customer is happy

How it works

1
Add a teammate
It gets its own account in your Google Workspace, with its own email, calendar and Drive.
2
Connect Zendesk
From its Apps tab in a click, with the Zendesk account your team chooses. Or just ask it, and it sends you the link.
3
Hand it the work
Email it, message it in Chat or Slack, or mention it in a doc. It asks before anything that matters.

Works with it in gmail

Built for

Customer Support E-commerce SaaS and tech

Questions

How does it connect to Zendesk?

From the teammate's Apps tab in a click, or just ask it and it sends you the link. It connects with the Zendesk account your team chooses, and each teammate has its own connections, so you decide exactly what each one can reach.

What does it do in Zendesk without asking?

The everyday work it is there for: reading, updating and keeping things current. It asks first before contacting someone new, spending money, or anything that can't be undone, and every step is in its activity log.

Does it need its own Zendesk seat?

No. It works through the connection your team sets up, so there is no extra Zendesk seat to buy for it.

Is Delegmate made by Zendesk?

No. Delegmate is independent and is not affiliated with or endorsed by Zendesk. Zendesk is a trademark of its owner.