Delegmate for Freshservice
An AI teammate that works in Freshservice
An AI teammate with its own Google Workspace account. Connect Freshservice and it works there as part of the job, alongside its email, calendar and docs, within the rules you set.
About Freshservice
Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities
What it does in Freshservice
- Answers new Freshservice tickets and resolves the common questions
- Routes the rest to the right person with the context
- Follows up until the customer is happy
- Turns repeat questions into help articles
How it works
- 1
Add a teammate
It gets its own account in your Google Workspace, with its own email, calendar and Drive.
- 2
Connect Freshservice
From its Apps tab with your API key, with the Freshservice account your team chooses. Or just ask it, and it sends you the link.
- 3
Hand it the work
Email it, message it in Chat or Slack, or mention it in a doc. It asks before anything that matters.
Built for
Questions
How does it connect to Freshservice?
With a Freshservice API key, pasted once on the teammate's Apps tab, or just ask it and it sends you the link. It connects with the Freshservice account your team chooses, and each teammate has its own connections, so you decide exactly what each one can reach.
What does it do in Freshservice without asking?
The everyday work it is there for: reading, updating and keeping things current. It asks first before contacting someone new, spending money, or anything that can't be undone, and every step is in its activity log.
Does it need its own Freshservice seat?
No. It works through the connection your team sets up, so there is no extra Freshservice seat to buy for it.
Is Delegmate made by Freshservice?
No. Delegmate is independent and is not affiliated with or endorsed by Freshservice. Freshservice is a trademark of its owner.
More Customer support apps
All integrationsAdd your first teammate today
Sign in with your Google Workspace admin account. It takes a couple of minutes.
Freshservice is a trademark of its owner. Delegmate is not affiliated with or endorsed by Freshservice.