Delegmate for Helpdesk

An AI teammate that works in Helpdesk

An AI teammate with its own Google Workspace account. Connect Helpdesk and it works there as part of the job, alongside its email, calendar and docs, within the rules you set.

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About Helpdesk

HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.

What it does in Helpdesk

Answers new Helpdesk tickets and resolves the common questions
Routes the rest to the right person with the context
Follows up until the customer is happy
Turns repeat questions into help articles

How it works

1
Add a teammate
It gets its own account in your Google Workspace, with its own email, calendar and Drive.
2
Connect Helpdesk
From its Apps tab with your API key, with the Helpdesk account your team chooses. Or just ask it, and it sends you the link.
3
Hand it the work
Email it, message it in Chat or Slack, or mention it in a doc. It asks before anything that matters.

Works with it in gmail

Built for

Customer Support E-commerce SaaS and tech

Questions

How does it connect to Helpdesk?

With a Helpdesk API key, pasted once on the teammate's Apps tab, or just ask it and it sends you the link. It connects with the Helpdesk account your team chooses, and each teammate has its own connections, so you decide exactly what each one can reach.

What does it do in Helpdesk without asking?

The everyday work it is there for: reading, updating and keeping things current. It asks first before contacting someone new, spending money, or anything that can't be undone, and every step is in its activity log.

Does it need its own Helpdesk seat?

No. It works through the connection your team sets up, so there is no extra Helpdesk seat to buy for it.

Is Delegmate made by Helpdesk?

No. Delegmate is independent and is not affiliated with or endorsed by Helpdesk. Helpdesk is a trademark of its owner.