Delegmate for Onedesk

An AI teammate that works in Onedesk

An AI teammate with its own Google Workspace account. Connect Onedesk and it works there as part of the job, alongside its email, calendar and docs, within the rules you set.

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About Onedesk

OneDesk is an all-in-one platform combining help desk and project management functionalities, enabling teams to manage customer support and project tasks seamlessly.

What it does in Onedesk

Answers new Onedesk tickets and resolves the common questions
Routes the rest to the right person with the context
Follows up until the customer is happy
Turns repeat questions into help articles

How it works

1
Add a teammate
It gets its own account in your Google Workspace, with its own email, calendar and Drive.
2
Connect Onedesk
From its Apps tab with your API key, with the Onedesk account your team chooses. Or just ask it, and it sends you the link.
3
Hand it the work
Email it, message it in Chat or Slack, or mention it in a doc. It asks before anything that matters.

Works with it in gmail

Built for

Customer Support E-commerce SaaS and tech

Questions

How does it connect to Onedesk?

With a Onedesk API key, pasted once on the teammate's Apps tab, or just ask it and it sends you the link. It connects with the Onedesk account your team chooses, and each teammate has its own connections, so you decide exactly what each one can reach.

What does it do in Onedesk without asking?

The everyday work it is there for: reading, updating and keeping things current. It asks first before contacting someone new, spending money, or anything that can't be undone, and every step is in its activity log.

Does it need its own Onedesk seat?

No. It works through the connection your team sets up, so there is no extra Onedesk seat to buy for it.

Is Delegmate made by Onedesk?

No. Delegmate is independent and is not affiliated with or endorsed by Onedesk. Onedesk is a trademark of its owner.