Delegmate for Request Tracker (RT)
An AI teammate that works in Request Tracker (RT)
An AI teammate with its own Google Workspace account. Connect Request Tracker (RT) and it works there as part of the job, alongside its email, calendar and docs, within the rules you set.
About Request Tracker (RT)
Request Tracker is a ticketing and workflow platform for managing support requests, queues, users, assets, knowledge articles, and related operations.
What it does in Request Tracker (RT)
- Answers new Request Tracker (RT) tickets and resolves the common questions
- Routes the rest to the right person with the context
- Follows up until the customer is happy
- Turns repeat questions into help articles
How it works
- 1
Add a teammate
It gets its own account in your Google Workspace, with its own email, calendar and Drive.
- 2
Connect Request Tracker (RT)
From its Apps tab with your API key, with the Request Tracker (RT) account your team chooses. Or just ask it, and it sends you the link.
- 3
Hand it the work
Email it, message it in Chat or Slack, or mention it in a doc. It asks before anything that matters.
Built for
Questions
How does it connect to Request Tracker (RT)?
With a Request Tracker (RT) API key, pasted once on the teammate's Apps tab, or just ask it and it sends you the link. It connects with the Request Tracker (RT) account your team chooses, and each teammate has its own connections, so you decide exactly what each one can reach.
What does it do in Request Tracker (RT) without asking?
The everyday work it is there for: reading, updating and keeping things current. It asks first before contacting someone new, spending money, or anything that can't be undone, and every step is in its activity log.
Does it need its own Request Tracker (RT) seat?
No. It works through the connection your team sets up, so there is no extra Request Tracker (RT) seat to buy for it.
Is Delegmate made by Request Tracker (RT)?
No. Delegmate is independent and is not affiliated with or endorsed by Request Tracker (RT). Request Tracker (RT) is a trademark of its owner.
More Customer support apps
All integrationsAdd your first teammate today
Sign in with your Google Workspace admin account. It takes a couple of minutes.
Request Tracker (RT) is a trademark of its owner. Delegmate is not affiliated with or endorsed by Request Tracker (RT).