Delegmate for ServiceNow

An AI teammate that works in ServiceNow

An AI teammate with its own Google Workspace account. Connect ServiceNow and it works there as part of the job, alongside its email, calendar and docs, within the rules you set.

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About ServiceNow

ServiceNow is a cloud-based enterprise platform that helps organizations automate and manage digital workflows across IT, HR, customer service, and operations.

What it does in ServiceNow

Answers new ServiceNow tickets and resolves the common questions
Routes the rest to the right person with the context
Follows up until the customer is happy
Turns repeat questions into help articles

How it works

1
Add a teammate
It gets its own account in your Google Workspace, with its own email, calendar and Drive.
2
Connect ServiceNow
From its Apps tab with your API key, with the ServiceNow account your team chooses. Or just ask it, and it sends you the link.
3
Hand it the work
Email it, message it in Chat or Slack, or mention it in a doc. It asks before anything that matters.

Works with it in gmail

Built for

Customer Support E-commerce SaaS and tech

Questions

How does it connect to ServiceNow?

With a ServiceNow API key, pasted once on the teammate's Apps tab, or just ask it and it sends you the link. It connects with the ServiceNow account your team chooses, and each teammate has its own connections, so you decide exactly what each one can reach.

What does it do in ServiceNow without asking?

The everyday work it is there for: reading, updating and keeping things current. It asks first before contacting someone new, spending money, or anything that can't be undone, and every step is in its activity log.

Does it need its own ServiceNow seat?

No. It works through the connection your team sets up, so there is no extra ServiceNow seat to buy for it.

Is Delegmate made by ServiceNow?

No. Delegmate is independent and is not affiliated with or endorsed by ServiceNow. ServiceNow is a trademark of its owner.